Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday* 9:00 AM - 6:30 PM
*Extended lobby hours: 4:00-6:30 PM
(No phone service available after 5:00 PM)
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
2020 Holiday Schedule
We are closed during the following Federal Holidays:
Friday, January 1 New Year's Day - 2021
Monday, January 20 Birthday of Martin Luther King, Jr.
Monday, May 25 Memorial Day
Friday, July 3 Independence Day (observed)
Monday, September 7 Labor Day
Thursday, November 26 and Friday, November 27 Thanksgiving Holiday
Friday, December 25 Christmas Day Celebration
Best Way to Communicate With Us
The most effective way to get answers to your questions is through e-mail.
Whether you are already a client of JS&A or are considering using our services for the first time, by e-mailing us your detailed questions we will be able to quickly route your inquiry to the person best qualified to provide you with answers that are specific to your circumstances.
For general information, our Frequently Asked Questions (FAQ) section contains answers to questions commonly asked by prospective clients. Please check there before you e-mail us, as it will likely provide you with the information you are looking for.
If you are unable to download our application form(s)
If you need general information about JS&A services and procedures
Please write to email@example.com
Specific Information Inquiries
If you have questions regarding evaluation or translation services which you have already paid for, please use your email address and the password provided to you by JS&A to view the status of your services on our website. If you did not receive or have forgotten your password, please email us at Tvelasquez@jsilny.org.
The staff directory on our website provides email addresses for all JS&A employees.
Please write to the email address listed below, according to the specific nature of your inquiry:
For inquiries regarding translation services, write to: Translation@jsilny.org
For questions regarding invoices, payments, refunds or any type of billing issues, write to: Tvelasquez@jsilny.org
If you are a corporate client (institutions, attorneys, licensing boards, employers, agencies and corporations), write to: Jsilny@jsilny.org
If you have not received a response to your email within 2 business days, please forward your original email to Customersupport@jsilny.org
Directions to our Office
From the North
Take the Turnpike heading south and exit at Bird Road (SW 40th St.), turn left (east) on Bird until SW 102nd Ave. Turn right and continue past SW 70th Street. Our office will be on the left-hand side.
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Take 826 (Palmetto Expressway) going south and exit on Sunset Drive (SW 72nd Street). Turn right (west) on Sunset until SW 102nd Ave. Turn right onto SW 102nd Ave., our office will be on your right-hand side.
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Take I-95 south until it becomes US1, continue heading south until SW 72nd St. (Sunset Drive). Turn right (west) on Sunset and continue until SW 102nd Ave. Turn right, our office will be on the right-hand side.
From the South
Take the Turnpike heading north and exit at Kendall Drive (SW 88th St.), go right (east) on Kendall Drive until SW 107th Ave. Turn left and go north on SW 107th Ave. to SW 72nd St. (Sunset Drive). Turn right on Sunset Drive and then left on SW 102nd Ave. Our office will be on the right-hand side.
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Take 826 (Palmetto Expressway) going north and exit on Sunset Drive (SW 72nd Street). Go left (west) on Sunset until SW 102nd Ave. Turn right, our office will be on your right-hand side.
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Take US1 north until SW 72nd St. (Sunset Drive). Turn left (west) on Sunset and continue until SW 102nd Ave. Turn right, our office will be on the right-hand side.